Returns & Refunds Policy

Return Eligibility

We want you to be completely satisfied with your 3D printed products. Returns are accepted under the following conditions:

• Manufacturing defects or printing errors on our part
• Damage during shipping (with photographic evidence)
• Incorrect item shipped
• Significant deviation from agreed specifications

Return Timeline

Returns must be initiated within 7 days of delivery. To start a return:

1. Contact our support team at +8801405054069
2. Provide order number and reason for return
3. Submit photos if claiming damage or defect
4. Await return authorization and instructions

Non-Returnable Items

The following items cannot be returned:

• Custom-designed products made to your specifications
• Items damaged due to misuse or normal wear
• Products modified after delivery
• Items returned without prior authorization

Refund Process

Refund Methods

Refunds will be processed using the same payment method used for purchase:

• bKash/Nagad/Rocket: 1-3 business days
• Bank Transfer: 3-5 business days
• Cash on Delivery: Mobile money or bank transfer
• Store Credit: Immediate (optional)

Quality Guarantee

We stand behind the quality of our work:

• Free reprint for manufacturing defects
• Quality inspection before shipping
• Satisfaction guarantee on all orders
• Technical support for file optimization

Exchange Policy

In some cases, we may offer exchanges instead of refunds:

• Different material or color preference
• Size adjustments (if technically feasible)
• Quality upgrades at no additional cost
• Alternative printing methods